Royal Mail 48 Tracked - UK Mainland, Scottish Highlands

All orders will be sent by the Royal Mail 48 Tracked delivery service. This delivery option costs *£6.95 and is up to a weight of 5kg. Our aim is to dispatch all orders within 5 working days of your payment being received. Please allow 10 working days in the event of any offers, sales, promotions or general busy periods.

Please note all of the above services are Weekday dispatch/deliveries only Doesn't include any public holidays!!

If you have supplied us with any incorrect address information and your order does not reach you due to this error, you are responsible and We are not held accountable in any way. In most circumstances the order is returned to us by Royal Mail which we can then resend to your correct address. We cannot authorise a refund or replacement if you have supplied us with your address and/or postcode incorrectly. Please double check you're details. 

If your order is returned to us by Royal Mail due to incorrect delivery address or a failed collection on your part, you the customer are responsible for the postage cost for the redispatch of your order.

To prevent fraudulent purchases, we do not take orders from one country and ship to another. Please contact dbautodetailinguk@gmail.com for a quotation.

Please note that the above delivery timescales apply after your order processing time. These are just guidelines and if there are unexpected delays in customs, orders outside the UK can take longer. We are not responsible for delays in customs and therefore any shipping fees will not be refunded should your delivery exceed the estimated time. Any customs, tax charges and import duties are charged once the order arrives in its destination country. It is the recipients responsibility to pay these charges. These charges are set up by the government in each country, which we of course have no control over. 

Returns Procedure

We offer a 30 days money back guarantee. If your item is not suitable then please notify us by email or phone stating the reason for the return within 30 days of receipt. Any items MUST be sent back complete with triggers and packaging and ANY FREE gifts included and received by us within 30 days of receipt. We suggest that you use a signed for delivery service or use special delivery if you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 30 days of you receiving them. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) and ALL returns must be accompanied by a copy of the original packing slip so we know who the order has come from.

Any weights and measures are approximate.

Return Address:

db Auto Detailing

Towanreef

Lumsden

Aberdeenshire

AB54 4JL 

If you have any questions please do not hesitate to contact us – dbautodetailinguk@gmail.com